Product Support Specialist – Business Tools
As a Product Specialist for the Business Tools team, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams and clients, while using technical disciplines and skillsets to resolve complex issues. You will provide technical support to both end users and internal personnel in various environments. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position.
Responsibilities include but are not limited to:
Provide assistance, advice, problem solving, and technical information to customers regarding the use of Trackman applications including tools related topics.
Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines.
Deliver Booking and Payments onboarding calls according to the implemented process.
Quickly identify problem areas or situations, evaluate problem causes and take appropriate action to resolve problems identified.
Monitor all Trackman related sites and proactively communicate internally and externally when a site goes offline or is not responsive.
