Member of Business Staff
The Role
Trajectory is hiring a Member of Business Staff to help build the business around our continual-learning platform. You will work directly with the founders across go-to-market, strategic partnerships, customer success, pricing, external communications, and business operations.
Our market, product, and commercial model are still being defined. We need someone who can understand technical customers deeply, expand the space of possible opportunities, turn ambiguous problems into systems, communicate complex ideas with exceptional clarity, and personally execute the work required to move them forward.
What You’ll Do
Own customer success and expansion
Make each design partner a priority through excellent preparation, communication, and follow-through.
Run timelines, meeting cadences, materials, onboarding, and cross-functional coordination.
Track customer usage and feedback, identify blockers, and bring actionable insights into product and research planning.
Build lightweight support, renewal, reference, and expansion processes.
Distinguish customer-specific requests from reusable capabilities that should become part of
