Dutch-Speaking Technical Support Analyst
As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.
A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.
While not a requirement, prior electrical knowledge or a keen interest in the field would be an advantage.
- Base location: Debrecen, Vezér street 39.
- Work Mode: Onsite, from our office.
- Working Hours: 09:00 - 17:00, from Monday to Friday.
- Type: Full-time, 40 hours / week.
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to
