German-Speaking Technical Support Analyst

German-Speaking Technical Support Analyst | Smart Mobility Industry | Budapest

Passionate about technology and love solving problems?

Join our international team and support the next generation of smart mobility products, including intelligent electric scooters and app-connected devices used by customers around the world.

As a Technical Support Analyst, you'll help German-speaking customers get the most out of innovative technology by providing support via phone, chat, and email. Every interaction is an opportunity to make technology simple and create an outstanding customer experience.

• Office Address: 1062 Budapest, Váci út 1-3., Westend Offices, B. tower 
• Working Hours: Monday–Friday, 09:00–18:00
• Employment Type: Full-time (40 hours/week)

What You'll Do

• Support customers via phone, chat, and email in German and English.
• Troubleshoot technical issues related to mobile applications, Bluetooth, connectivity, and smart devices.
• Guide customers through product features and functionalities.
• Escalate complex cases to internal teams when necessary.
• Take ownership of customer cases from initial contact to resolution.
• Maintain accurate documentation and comply with data security and privacy requirements.
• Collaborate with colleagues in a dynamic, multicultur