Spanish-Speaking Technical Team Leader

Spanish-Speaking Technical Team Leader|

Budapest-Hybrid

Enjoy helping people grow, solving technical problems, and bringing a team together? Join us and help build our new technical support team in Budapest!

At transcosmos, we provide multilingual customer support for our international partners. Our new team will support European customers of a partner specialising in home robotics and automated cleaning solutions, helping them use their products and resolve technical issues.

We’re looking for a Spanish-speaking Technical Team Leader who enjoys being involved in day-to-day operations and supporting colleagues. You’ll combine people management with practical technical guidance, helping your team build confidence and deliver excellent customer service.

What you’ll do

• Lead and coordinate the team’s daily work, creating a supportive and collaborative environment.
• Coach and mentor colleagues, helping them develop their skills and confidence.
• Deliver product and device-specific training to strengthen the team’s technical knowledge.
• Monitor individual performance, provide constructive feedback, and support continuous improvement.
• Organise and lead team meetings that keep everyone informed and connected.
• Listen to customer and team feedback and turn it into practical improvements.
• Help the team meet the service standards