Customer Services Representative

Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.

We are expanding our Italy team and looking for a highly motivated professional with native-level French and Italian language skills, strong technical aptitude, and superior communication skills. We are looking for someone who thrives on working with clients, takes ownership of diverse tasks, and prides themselves on delivering outstanding customer service.

The Role

The Customer Services Representative reports directly to the VP for Sterling Client Services and is responsible for providing high-quality technical and operational support to clients and users.

This role is based in either TransPerfect's Milan or Rome office, supporting users across France, Italy, Spain, Europe, and other regions as required.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.