Helpdesk Support Specialist

We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

 

Responsibilities:

·         Providing exceptional IT Services to TransPerfect employees

·         Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

·         Responding to support requests on a daily basis

·         Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

·         Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

As a Helpdesk Support Specialist you are a:

·            Creative thinker – You are curious and unafraid to ask questions

·            Hard worker – You are industrious and diligent in everything you do

·            Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

·            Minimum Bachelor’s degree

·            Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)

·            Knowledge of Mac OS X

·            Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

·            Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

·            Knowledge of Virus and Spyware removal techniques

·            Ability to quickly diagnose and fix problems

·            Ability to open a computer and replace defective components

·            Ability to operate in a dynamic, fast-paced environment

·            Ability to work in a team-oriented, collaborative environment

·            Exceptional written, oral and interpersonal communication skills

·            Exceptional customer service orientation

·            Must be detail oriented

 

A plus if you have:

·         Working knowledge of a past Helpdesk/Support Ticketing system

·         Experience with Microsoft Active Directory