L2/L3 Tech Support Engineer
Treantly is a Canadian-based recruitment agency that facilitates the connection between
businesses in North America and exceptional remote staff in the Philippines.
The IT Support Technician provides technical assistance and support to end users across
various organizations served by MSP clients. Responsibilities include diagnosing and resolving
hardware, software, and network issues to ensure smooth system operation. The role requires
responding promptly to support requests, serving as the initial point of contact for IT support
tickets, and ensuring end-user satisfaction. IT Support Technicians need strong interpersonal
skills, exceptional problem-solving abilities, and outstanding customer service skills, along with
adeptness in multitasking and organization.
Job Responsibilities:
- Respond promptly to user inquiries and provide advanced level technical support via
- phone, email, or remote support.
- Diagnose and resolve technical hardware and software issues, including desktops,
- laptops, printers, peripherals, and mobile devices.
- Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
- Ability to troubleshoot spam filters, O365, Microsoft Exchange, and associated email
- solutions.
- Troubleshoot and resolve firewall, router, and other network related issues
- Server administration via Active Directory, File &a
