Operations Associate
Position Overview
We are seeking one to two Operations Associates to support its fast-moving live-event ticketing marketplace. This is not a basic customer service or queue-processing role. The ideal candidate is a sharp, adaptable operator who can learn quickly, connect information across cases, exercise sound judgment, and take ownership when unexpected operational issues arise.
The Operations Associate will serve as a frontline executor responsible for accepting inventory, fulfilling orders, monitoring queues, and protecting transactions from issues that could result in delays or cancellations. The role requires someone who can execute processes accurately while also recognizing patterns, identifying root causes, and recommending improvements to the systems around them.
Key Responsibilities
- Manage daily operational workflows across multiple live-event marketplace accounts.
- Process inventory and ticket acceptance, order fulfillment, and queue monitoring against strict event deadlines.
- Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns.
- Handle exception cases such as duplicate sales, manual transfers, cancelled or postponed events, and fraud-documentation requests.
- Assess unusual or escalated cases and determine the most appropriate resolution based on available tools, processes, and information.
- Identify patterns across ca
