Student Coordinator (Operations)

We are looking for an organized and reliable Student Coordinator to support day-to-day coaching operations, student administration, scheduling, and communication. This role requires strong attention to detail, good follow-through, and the ability to manage multiple tasks across different systems.

A large part of the role involves preparing and managing coaching call recaps, keeping student records accurate, and making sure schedules, attendance, and updates are completed on time.

Job Responsibilities:

• Manage coaching schedules, calendar updates, reminders, and student rosters.

• Track attendance for coaching calls and follow up on missing or unresolved attendance records.

• Prepare coaching call recaps, send them for approval, and post them once finalized.

• Support student onboarding and offboarding, including account setup, group access, and record updates.

• Keep student information, program details, and assignments accurate across systems.

• Monitor the shared inbox and SMS queue and handle student-related administrative requests.

• Escalate billing concerns, complex issues, or requests that require system changes.

• Create and update SOPs for recurring tasks and processes.

• Track tasks and workload accurately in project management systems.

Requirements