Customer Concierge Associate I

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.     Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.  The Customer Concierge Associate I provides foundational customer and operational support for Premier programs.  This role focuses on learning TreviPay products, processes, and service standards while delivering consistent, high-quality support experiences.   Key Responsibilities Customer Support & Service Delivery - Respond to inbound customer emails and calls with professionalism, empathy, and accuracy. - Support basic customer inquiries related to invoices, payments, account status, and disputes using documented procedures. - Escalate complex or high-impact issues to senior team members with clear documentation and context. - Ensure all customer interactions are accurately logged and documented. Issue Support & Learning - Assist in researching customer issues and gathering required information to support resolution. - Learn First Contact Resolution (FCR) principles and support resolution efforts led by senior specialists. - Follow established se