IT Service Desk Technician

 IT Service Desk Technician

 

FLSA STATUS: Non-Exempt

DEPARTMENT: IT

SUPERVISOR: Lead Endpoint Engineer

DIRECT REPORTS: None

 

Position Summary

The IT Service Desk Technician is a member of our headquarters IT team and is responsible for providing fast, reliable technical assistance to employees within Trexon. This role will specifically focus on two of our business units, EZ Form and Intelliconnect, located in Hamden, CT and Crossville, TN.

This position serves as the primary point of contact for end-user hardware and software support in a Windows enterprise environment. The intended impact is to minimize downtime, maintain operational continuity, and deliver an exceptional support experience at every touchpoint across both sites. We are looking for a technically sharp, customer-first professional who takes pride in solving problems efficiently and documenting their work thoroughly. Success in this role looks like timely ticket resolution, minimal repeat issues, and end users who feel genuinely supported.

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