IT Support Desk Technician

FLSA STATUS: Hourly/Non-Exempt

DEPARTMENT: Information Technology

SUPERVISOR: IT Manager

DIRECT REPORTS: No

Position Summary

Power Connector, LLC is entering a new and exciting phase of growth and opportunity filled with innovative and progressive thinking and strategizing with Amphenol.

The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position’s primary focus is to ensure employees can work without interruption by quickly resolving technical issues.

This individual is a dynamic, adaptable, open-minded problem solver with exceptional interpersonal, communication, and analytical skills. In turn, these skills will be used to increase ticket resolution time, user satisfaction, ticket prioritization and workload efficiency, and the system improvement process. This position will work closely with the Information Technology Manager and our corporate team to emphasize the company’s true business potential.

This position is responsible for supporting Power Connector and occasionally our sister company, Amphenol NEXUS Technologies, in Stamford CT.<