IT Systems Engineer - End-User Support (USA)

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

• Configure and deploy desktops and laptops (Windows and macOS)
• Provide first- and second-line support for hardware, software, and access issues
• Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
• Manage user accounts, identity, and access controls across systems
• Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
• Troubleshoot login, MFA, VPN, email, and access-related issues
• Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
• Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
• Provide functional support and troubleshooting for Linux systems
• Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and impr