Posted 2h ago•Columbia, MD
Ticket Coordinator
MiddleOn-site (Columbia)Salary undisclosed
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Ticket Coordinator to join our dynamic team in the Columbia, MD area.
Responsibilities:
Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
The job duties are as follows:
- Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring dedicated queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
Ensuring proper assignment of tickets as we
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