Customer Ops Success Manager / Service Manager

Trinetix is looking for a skilled Customer Ops Success Manager / Service Manager. In this role, you will be responsible for enabling customers to achieve intended business outcomes by driving service performance, operational alignment, and continuous improvement across the customer lifecycle. 

Requirements 

• 5+ years of relevant experience in telecommunications, service management, customer success, or customer operations. 

• Solid technical understanding of telecom services and supporting technologies, including IP, WDM, fiber, and related service assurance concepts. 

• Strong analytical, reporting, documentation, and presentation skills. 

• Experience using analytics and reporting tools such as Qlik or similar platforms. 

• Strong customer focus and business mindset. 

• Ability to work effectively with both operational and executive stakeholders in a global, multicultural environment. 

• University degree or equivalent relevant experience. 

• Fluent written and spoken English is required. 

Nice-to-haves 

• ITIL certification. 

• Knowledge of service management frameworks. 

• Knowledge of additional major customer languages. 

Main Accounta