Service Delivery Manager
In this role, you will act as the coordinating interface for customer deliveries at Arelion, a global leader in connectivity that operates one of the world’s most reliable and extensive Internet backbones. You will hold end-to-end responsibility for the successful fulfillment of service orders.
The Service Delivery Manager owns the delivery lifecycle — ensuring high-quality execution, timely completion, and exceptional customer experience. You will collaborate with internal teams, suppliers, and customers while continuously identifying opportunities to improve processes and systems.
This position requires a proactive professional who thrives in a dynamic environment and can manage multiple deliveries simultaneously while maintaining strong stakeholder relationships.
Requirements
- Minimum of 5+ years’ experience in Service Delivery within the telecommunications industry.
- Proven track record of successful service delivery and/or project management.
- Strong understanding of telecommunications technologies such as IP, Ethernet, Fibre, DWDM, and colocation infrastructure.
- Experience with network build and design environments.
- Field engineering background including installation, commissioning, and troubleshooting.
- Expertise in Ethernet & IP services (Layer 2, DIA, Clo
