Performance Lead – Booking Assistance

Performance Lead – Booking Assistance | Tripadvisor 

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Who are we looking for?
We are seeking a Performance Lead – Booking Assistance to drive conversion performance and enhance customer experience across our global outsourced operations. In this role, you will bridge strategy and frontline execution to foster operational excellence across our BPO partner network. By combining strong leadership with sharp commercial acumen, you will establish robust governance, develop agent capabilities, and align vendor partners with our growth and satisfaction goals.

The ideal candidate is a data-driven problem solver skilled at turning operational analytics into actionable insights and product improvements. You will analyse conversio