Customer Support Manager

Location: NYC (in office 3 days per week)

Trove is building the future of collectibles, bringing culture, community, and commerce together in one mobile experience. We're a small team building fast, and we're looking for a Customer Support Manager to be the first point of contact for every customer interaction.

You'll resolve complex customer issues with speed and empathy across every established channel, including tickets, email, and social. This is a hands-on execution role and there isn't a lot of process in place yet, so you'll need to figure out the daily rhythm of our support function without a fully developed playbook. You'll start as a team of one, responding to every customer outreach until we bring on a Support Lead to build out the function alongside you.

On any given week, you might:

• Respond to tickets, emails, and DMs with speed and empathy, keeping every queue clear

• Monitor our social channels and respond to any support-related outreach so no customer is left waiting

• Flag high value or potentially fraudulent situations so we can spot patterns and handle edge cases correctly

• Ow