Senior Customer Success Manager
About TrueFoundry
Every production AI system whether it's powering customer support, writing code, analyzing financial data, or diagnosing medical conditions needs the same foundational infrastructure.A way to route between models. A way to manage tools and integrate them securely. A way to orchestrate agents and enforce governance. A unified compute layer to run it all.
That infrastructure layer is being built right now.
We are looking for a Senior Technical Customer Architect to join the team.
The Problem We're Solving
Companies are moving beyond simple chatbots to production agentic systems. These systems route between OpenAI, Anthropic, Google, and self-hosted models. They integrate dozens of tools via protocols like MCP. They orchestrate multi-agent workflows where agents coordinate with other agents.
The infrastructure to support this doesn't exist yet. You can't just duct-tape together a few API calls and call it production-ready.
You need a control plane that handles:
- Intelligent routing with observability, cost policies, and fallback logic
- Centralized tool and MCP server management with security and lifecycle controls
- Agent orchestration with governance
