Customer Success Manager

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our most valued accounts. This role goes beyond traditional account management — it demands a consultative, executive-level presence capable of building deep, enduring partnerships with senior stakeholders, aligning our solutions to clients' broader business and marketing strategies, and championing their success at every stage of the journey. The focus is on relationship depth, retention, growth, and expansion within assigned accounts, measured by Net Retention Rate and Churn.

Requirements

Key Responsibilities
Executive Relationship Building & Client Partnership

• Serve as the primary strategic point of contact for assigned accounts, cultivating trusted, long-term partnerships at the executive level — including C-suite, VP, and Director stakeholders.
• Develop a deep understanding of each client's business model, marketing goals, and organizational priorities, positioning yourself as an indispensable strategic advisor rather than a reactive support resource.
• Build and maintain multi-threaded relationships across client organizations, identifying and nurturing internal Champions while earning the confidence of Economic Buyers and executive decision-makers.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) that go beyo