Customer Relations Specialist
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Be responsible for providing an effective and timely resolution of customer complaints across the bank. The role oversees high-volume complaint handling operations, ensuring fair customer outcomes, regulatory compliance, and adherence to service standards.
In addition, the incumbent will identify systemic issues through root cause analysis, drive corrective and preventive actions, and collaborate with stakeholders across the organization to improve processes, controls, and customer experience while preventing complaint recurrence.
Reporting to the Customer Relations lead, the role holder will be responsible for the following:
The Role Responsibility:
- Manage the end-to-end handling of customer complaints, ensuring timely, fair, and
