Escalations Specialist, Content Integrity
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Content Integrity (CI) aspires to provide best-in-class customer service while maintaining and protecting the integrity of Trustpilot’s guidelines and brand, striving towards our mission of becoming a universal symbol of trust.
Our Commercial Solutions team sits within our Content Integrity function and is responsible for supporting our internal stakeholders with escalated issues affecting our customers. As the primary "Gatekeeper" and subject matter expert for the German and Italian markets, you will act as the bridge between technical policy and commercial reality. This role is based in our Hamburg office with hybrid working.
What you'll be doing:
- You will act as an internal point of contact and business partner on matters related to Content Integrity and broader Trust.
- Act as a "firefighter" for the Hamburg and Milan offices, running toward high-stakes customer situations and de-escalating them with a
