Family Support Specialist (Spanish-speaking)

This job is fully Remote! Clear and excellent English communication skills, Spanish skills, technology skills, and organization skills, required.

Responsibilities

Onboarding & Placement

• Call every new referral to document student learning gaps, specific needs, availability, etc.
• Immediately update the internal Job Board with student profiles so the matching team has the data needed to source the right tutor
• Confirm the tutor and family have exchanged contact info and that a recurring weekly schedule is officially established
• Send standardized SMS/Email surveys to parents within 24 hours of the first session to confirm satisfaction and lock in the match

Retention & Attendance Management

• Audit attendance daily to ensure tutors and students are meeting weekly; initiate immediate inquiries with the family if a session is missed
• Call families with waning attendance (2+ consecutive missed sessions) to troubleshoot scheduling conflicts or tutor friction
• Flag and follow-up tutor change requests to ensure students don't lose momentum during a transition
• Compare authorized hours vs. actual hours for every student; call parents of under-utilizing students to encourage session booking and protect contract value

Growth & Referral Outreach

• Scrub potential leads through the sales pipeline</