Customer Support Representative - AMER

We are looking for passionate customer support representatives to join our rapidly expanding team.  You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader.  You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.

 What You’ll Be Doing:

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone by:
• identifying the cause of the problem
• collaborating with other stakeholders to develop a solution
• presenting the solution to the customer
• following up to ensure the customer is completely satisfied. 
• Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product li