Customer Support Representative - India

We are looking for passionate customer support representatives to join our rapidly expanding team.  You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader.  You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.

 

What You’ll Be Doing:

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone by:
• identifying the cause of the problem
• collaborating with other stakeholders to develop a solution