Sr Director, Commercial Operations

Twist Bioscience is looking for a Director, Commercial Operations to lead, scale, and optimize key operating disciplines across our global commercial organization. In this role, you will lead cross-functional process improvements, oversee sales and project management operations, establish commercial reporting standards, and partner with executive leadership to drive scalable growth and an insights-driven sales approach.

What You’ll Be Doing

 

• Manage Commercial Operations team consisting of Customer Master Data Specialist, Process Improvement, Sales Operation, Business Management, and Project Management Teams.
• Lead cross-functional process improvements projects (pricing strategy, discount governance, contracting) and implement new process (i.e., multi-currency and Distributor Flow enhancement).
• Create a center of excellence for Commercial Reporting.
• Develop and implement strategic plans to improve performance in all aspects of Commercial Operations.
• Partner with Sales and Marketing to evaluate new technology that could improve sales and marketing operations.
• Structure, develop, and implement scalable process and procedures to implement an insights-driven commercial approach and top-tier Customer engagement.
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