VP, Global Support
Twist Bioscience’s silicon-based DNA synthesis platform supports one of the broadest portfolios in genomics and synthetic biology, from synthetic genes, oligo pools and antibody libraries to NGS target enrichment and biopharma discovery services. As the portfolio and our global customer base grow, the support experience is a key part of what sets Twist apart.
We are looking for a Vice President, Global Support to lead Customer Support and Scientific Technical Support across the Americas, EMEA and APAC. This is a builder’s role for a forward-looking leader who sees where customer engagement is heading (digital self-service, AI-assisted support, proactive and data-driven service) and builds the teams, tools and processes to get there. Above all, you are customer centric: you put the customer at the center of every decision and build a team that does the same. You will make it easy for every customer, in every region and through every channel, to get fast, expert help on any Twist product.
What You Will Do
Vision and strategy
- Customer-centric culture: Champion a customer-centric mindset across Global Support and throughout Twist. Make sure the customer’s needs, experience and success guide every process, policy and decision, and model that behavior every day.
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