CXOne DFO Engineer (NICE 3rd Party Product)
ROLE: CXOne DFO Engineer (NICE 3rd Party Product)
SALARY: 10-15% hike on current salary
JOB TYPE: Full Time
LOCATION: Kuala Lumpur, Malaysia
JOB DESCRIPTION:
Role Purpose:
Client is seeking an experienced CXOne DFO (Digital First Omnichannel) Solution Engineer to join our growing global engineering team.
The CXOne DFO Solution engineer is responsible for design, development, implementation, and serviceability of client’s CX One digital channels.
The candidate embodies sound engineering principals and is highly collaborative, creative, problem solving, and technically curious.
This role requires proven attention to detail, processes, and an engineering discipline of complex production enterprise environments.
As a member of the broader Services team, the candidate will have direct responsibility for diagnosing and resolving complex integration and call & digital flow issues and outages.
Ideal candidates will possess high proficiency in CXOne studio & DFO or a similar technology, and have extensive delivery experience of complex contact center solutions.
Key Responsibilities:
- Architecture & Engineering (10%):
• Leverage understanding of contact center operations DFO configuration in CXOne.
• Leverage understanding of concepts and execution of architecture and engineering in the
