CXOne IVR Engineer (NICE 3rd Party Product)
ROLE: CXOne IVR Engineer (NICE 3rd Party Product)
SALARY: 10-15% hike on current salary
JOB TYPE: Full Time
LOCATION: Kuala Lumpur, Malaysia
JOB DESCRIPTION:
We are looking for CXOne IVR Engineer (NICE 3rd Party Product) with 5+ years of experience.
Role Purpose:
The CXOne Solution Engineer is responsible for design, development, implementation, and serviceability of client’s contact center inbound and outbound IVR / ACD solution and is the expert technical resource for contact center transformation projects.
The candidate embodies sound engineering principals and is highly collaborative, creative, problem solving, and technically curious.
This role requires proven attention to detail, processes, and an engineering discipline of complex production enterprise environments.
This role will also assist in establishing operational support models, process automation, and proactive monitoring required for a scalable and highly available communication service.
As a member of the broader Services team, the candidate will have direct responsibility for diagnosing and resolving complex integration and call flow issues and outages.
Key Responsibilities:
- Architecture & Engineering (10%):
• Leverage understanding of contact center operations and inbound and outbound configuration in CXOne for IVR/ACD
