Charter & Events Operations Coordinator -Work from Home / Dayshift

The Charter & Events Operations Coordinator will provide day-to-day operational coordination and administrative support across charter bookings, guest communications, payment administration, fleet and partner management, event operations, and general business support across two connected charter and events businesses. A significant part of the role involves outbound phone communication with guests, agents, and boat owners. The role requires strong organisation, customer service, attention to detail, and the ability to independently manage multiple bookings, events, stakeholders, and operational priorities.

• Manage charter booking administration, including issuing invoices, maintaining booking records, updating vessel calendars, and confirming pricing, charter times, and availability.
• Monitor and follow up agent and guest payments, including overdue invoices, charter payments, event payments, refundable security bonds, and bond refunds.
• Respond to agent and private charter enquiries and provide accurate information regarding bookings, vessels, availability, rates, and inclusions.
• Conduct outbound pre-charter reminder calls directly with guests, including confirming food requirements, approved drinks, charter policies, skipper details, and other relevant information.
• Maintain operational booking files and provide charter schedules, guest details, and preferred pickup and drop-off information to relev