Claims Administrator - Work from Home / Midshift

The Claims Administrator will support the efficient and accurate processing of insurance claims by liaising with customers, veterinary practices, and internal stakeholders to gather required information, assess claims, and communicate outcomes. The role requires strong attention to detail, clear communication, and the ability to manage tasks in a timely and professional manner while meeting service and regulatory standards.

• Actively chase, request, and gather information required for claims assessment and underwriting referrals.
• Approve claims and communicate outcomes clearly to customers.
• Communicate claim decline decisions professionally and sensitively.
• Respond to claim enquiries via phone and email.
• Answer and resolve inbound customer queries.
• Maintain clear and efficient communication with customers, veterinary practices, and other third parties to obtain information and progress claims.
• Ensure customer satisfaction is exceeded while meeting company and regulatory service standards.
• Produce high-quality documentation and maintain accurate records in internal systems.
• Complete a variety of administrative tasks with strong attention to detail.
• Complete daily tasks in a timely manner, using effective problem-solving skills.
• Ensure team SLA and KPI targets are consistently met.
• Maintain comprehensive knowledge of company products.
• Undertake re