Collections Officer (Insurance) - Dayshift / Onsite

The Debtors and Collections Officer will manage the structured follow-up of overdue agent accounts and support related administration and reporting. The role is focused on collections activity rather than receiving or allocating funds. It requires clear telephone communication, firm and professional follow-up, accurate record-keeping, and consistent adherence to established trading terms and escalation procedures

• Monitor agent accounts against established trading terms and identify overdue amounts requiring follow-up.
• Apply the documented debtors process, including issuing the approved initial email when an account falls outside its trading terms.
• Complete the required three-day follow-up using the approved email template and an outbound telephone call where no response has been received.
• Complete the required seven-day follow-up and issue the final cancellation notice where the matter remains unresolved.
• Contact selling agents and relevant customers by telephone and email to determine payment status and secure clear commitments.
• Maintain complete notes, correspondence and supporting evidence for each collections action and escalation.
• Identify unpaid applications that were submitted in error or did not proceed and provide the Cancellations team with the supporting audit trail.
• Liaise with Accounts Receivable to confirm whether expected payments have been received without receiving o