Customer Support Specialist (Renewable Energy) Work from Home

Join a growing organisation in the renewable energy sector, helping customers navigate their solar and battery journey from installation through ongoing support. This role combines customer service, technical troubleshooting, billing assistance and account management, offering the opportunity to make a meaningful impact while supporting sustainable energy solutions.

We are seeking a customer-focused professional to support customers throughout their renewable energy journey. This role involves managing enquiries related to solar systems, home batteries, installations, subscriptions, billing and technical support while delivering exceptional service across multiple communication channels.

Key responsibilities

• Respond promptly to customer enquiries regarding solar systems, home batteries, installations, subscriptions and other consumer energy products.
• Support customers through pre-installation and post-installation activities, including appointment scheduling, documentation and status updates.
• Communicate with customers across telephone, email, SMS and chat channels and aim to resolve enquiries at first contact where possible.
• Proactively follow up with customers when further action, information or escalation is required.
• Monitor customer systems through the optimisation software platform, identify potential issues and provide timely troubleshooting and support.
• Support customers w