IT Support Officer - Work From Home | Day Shift

The IT Support Specialist will provide L1 and L2 technical support across the organisation, serving as the first point of contact for IT-related issues and service requests. The role will support Microsoft 365 administration, user identity and access management, endpoint management, business application support, and device lifecycle processes.

• Provide L1 and L2 IT support via phone, email, Teams, and the service desk portal.
• Troubleshoot and resolve issues related to Windows, Microsoft 365, user accounts, devices, printers, and connectivity.
• Log, update, and manage support tickets while keeping users informed throughout the resolution process.
• Manage user accounts, passwords, MFA, permissions, and Microsoft 365 licenses.
• Support Exchange Online, Teams, SharePoint, and other Microsoft 365 services.
• Assist with device setup, configuration, and management through Intune and Autopilot.
• Provide first-level support for business applications and escalate complex issues to the appropriate teams.
• Coordinate with internal stakeholders and vendors to help ensure timely resolution.
• Support employee onboarding, role changes, and offboarding activities.
• Coordinate device deployment, recovery, and asset tracking.
• Follow IT security policies and best practices.
• Maintain accurate documentation and contribute to knowledge base articles and process improvements.