Patient Support Representative (Chiropractic) - WFH / Dayshift

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow-up campaigns.
• Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow-up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Requirements

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare