Technical Support Engineer (West Coast Hours)

TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing technical support to remote area networks, Internet and EDI communications. 

A successful IT Technician must have a good, working knowledge of computer software and hardware and a variety of internet applications, networks, Microsoft 365, and Windows operating system. The ideal candidate will also have great troubleshooting abilities, sense of urgency, and attention to detail.  

This position is either an 8:30am-5:00pm or 9:00am-6:00pm Western Time shift. You will report directly to the IT Supervisor.  

 

Responsibilities

• Administer end-user workstations and support end-user activities utilizing Microsoft Windows
• Analyze and resolve network hardware and software failures if/when they occur
• Daily management and training of network devices and security, Document Management Systems, Microsoft Office Suite, WAN/LAN, including remote computing solutions and desktop support
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