Account Manager II, Intermodal

About the Role

The Account Manager II is responsible for providing a best-in-class customer experience specific to our intermodal division, serving as the first line of contact for our customers. They are responsible for ensuring all intermodal freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer and carrier relationships, while achieving company defined operational metrics.

We are open to this person working out of our Chicago, IL office or Tinley Park, IL office. 

What the Candidate Will Do

• Contact intermodal carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
• Establish and maintain effective relationships with intermodal client