Strategic Account Manager, LTL

The Strategic Account Manager (SAM) — LTL SME owns the ultimate health, retention, strategic growth, and overall performance of assigned accounts, serving as the primary authority on Less-Than-Truckload (LTL) strategy and network optimization.

While relying on Operations Account Managers (OAMs) and execution teams for daily freight movement, the SAM remains fully accountable for program outcomes. This role bridges the gap between high-level account strategy and operational execution—partnering closely with LTL Procurement and mixed TL/LTL operations teams to drive cost savings, service excellence, and value delivery across the customer's network.

Core Responsibilities & Execution Pillars

1. LTL Program Management & Strategic Optimization