Customer Experience Specialist

Athens, GA, United States

At UberPrints, our Customer Experience team is at the center of building valuable relationships with the people who trust us to print their t-shirts and apparel. We use a variety of communication channels to help guide our customers through our designing and ordering process, answer questions and give advice, and resolve the barriers to delivering the best orders possible. We're committed to providing genuine, first-class service to back up the custom products we create for our customers.

Our team fosters a casual yet enthusiastic environment where dress codes don't exist but passion for custom t-shirts is abundant. We drop the sales talk and corporate jargon for natural conversation and an attitude that's authentic to our roots.

You'll work side-by-side with our Art Production, Digital Print Production, Screen Print Production, Procurement, and other teams to usher along our pipeline of orders.

A day in the life includes:

• Recommending which t-shirt is best for an event that's happening in less than two weeks that's the color and fit the customer is looking for.
• Fielding a question through our live-chat interface about how to navigate our design tools giving directions to get the customer where they need to go.
• Coordinating with our print production teams to convey the new details we just received via email before the order ships out.
• Advocating for our customer's concerns and creat