Service Delivery Operations Support Lead

Job Summary:

The Service Delivery Operations Support Lead (SDOSL) provides a critical link between residential sales strategy and technical execution in the field. In this role they will design, track, and optimize FTTH drop & install projects, ensuring that sales orders seamlessly transition into successful customer installations & activations, with a high level of customer satisfaction. The SDOSL oversees end-to-end residential fiber-to-the-home (FTTH) service delivery, bridging customer sales orders, field technician routing, and third-party contractor performance to hit installation metrics, reduce truck rolls, and ensure high customer satisfaction. The role also manages GC & Tech Onboarding, and Training management with field tech while working very closely with market teams, control tower, GC’s, warehouse, procurement and finance teams.

 

Location:

• The role will be remote/hybrid based in Georgetown, TX, Killeen, TX, or Southlake, TX.

Employment Classification:

• Exempt: Regular, Full-time

 

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