Tier II Technician

Job Summary:

The Tier II Technician is responsible for supporting the deployment, activation, and advanced troubleshooting of fiber-based internet services. This role serves as the escalation point for field operations and CSR teams, ensuring that new services are successfully turned up and existing services maintain high performance and reliability. The technician will analyze, diagnose, and resolve complex optical, transport, and CPE-related issues while providing guidance to internal teams and delivering a superior customer experience.

 

Location:

• The role will be hybrid, both remote and at the office in Keller, TX.

 

Employment Classification:

• Exempt: Regular, Full-time

 

Supervisory Responsibilities:

• None

 

Duties / Responsibilities:

 

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