Service Desk Analyst (L1/L2)
At Umpisa Inc., our mission is to make the Philippines known globally as a tech hub.
Umpisa Inc. is a progressive technology services company that partners with select industries, clients, and people to work on pioneering and industry-changing solutions through digital transformation, modern software development, and venture building.
We create world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging, and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.
Essential Skills
- Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity.
- Strong communication skills.
- Strong problem-solving and analytical skills.
- Excellent problem-solving ability.
- Willingness to work as part of a self-organizing Scrum team within a scaled Agile framework.
- Must be a self-starter who enjoys collaborating with the team and clients.
Job Summary
We are seeking an experienced IT Operations Support professional. This role extends beyond APAC support and contributes to various IT-related functions, management responsibilities, and projects. Responsibilities include collaborating on IT projects, such as enhancing and implementing cloud infrastructure services.
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