Senior Service Delivery Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Senior Service Delivery Specialist to join our UniQue Strasbourg - France.

What will you be bringing to the team?

• Coordinate the day-to-day delivery of live services, ensuring compliance with agreed SLAs and contractual obligations.
• Support Incident Management activities, ensuring issues are investigated, prioritized, and resolved promptly while minimizing operational risk.
• Coordinate internal and external teams to drive effective incident resolution and maintain service quality.
• Build and maintain strong relationships with operational stakeholders to ensure consistent service delivery against SLA commitments.
• Produce and maintain accurate operational and incident reports, including detailed incident documentation.
• Monitor and maintain service quality throughout the service delivery lifecycle.
• Collect, analyze, and report performance metrics and KPIs to identify trends and drive continuous service improvement.
• Support the transition of projects and new services into Business-as-Usual (BAU) operations.
• Assist in coordinating Problem Management and Release Management activities to ensure effective service governance.
• Facilitate problem resolution by coordinating with support teams, vendors, suppliers, customers, and other