Senior Implementation Lead - US SaaS - Well Paid, Good Growth, Long Hours

What You'll Own

1. Account-Level Implementation Ownership

• Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
• Be the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation path
• Manage multi-stakeholder delivery without escalating to founders on routine decisions
• Handle scope changes, pushback, and at-risk implementations calmly and decisively

2. Workflow and Solution Design

• Translate complex customer requirements into scalable Unifize configurations across multiple modules
• Lead discovery, ask the right questions before touching a configuration
• Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
• Push back on customer requests when the proposed approach will not scale, and document the decision

3. Execution Quality and Documentation

• Drive documentation hygiene and validation readiness across all assigned accounts
• Review and maintain quality standards for work produced by Junior ILs and Implementation Executives
• Produce account-level handoff summaries that CS can pick up without follow-up
• Build playbooks, templates, and checklists the team actively uses, not shelf documents

4. Customer Delivery and Stakeholder Manageme