Senior Platform Manager(Enterprise SaaS)

Title: Senior Platform Manager (Enterprise SaaS)

Location: In Office, Bangalore
Type: Full-Time

The Role

We’re looking for a Platform Manager who can bring structure to chaos.

You’ll be defining the specs, juggling two customer-facing co-founders to get alignment on what gets built with a clear why. 

You’ll ensure everything in the backlog is well-groomed, technically feasible, and mapped to real customer pain points as seen by different teams — so that engineers can build fast and correctly the first time. The negative KR is the number of releases by the engineering team that get stuck in the beta environment because of a lack of stakeholder alignment. 

This means you’ll do a bit of everything: write specs, talk to customer-facing teams, jump into QA, and argue for clarity when others want speed. 

We have structured this in Responsibilities and Accountabilities, where responsibilities is your personal day-to-day while accountability is to get it done by other folks in the company. 

Responsibilities

• Own and groom the platform backlog across core modules, integrations, and infrastructure initiatives.
• Work with customer facing teams (CS, Sales, etc) to translate customer feedback into prioritized roadmap items.
• Write clear, actionable, detailed specs and structured user stories and acceptance criteria that engineers can directly execute again