Support Analyst

UTA seeks a Support Analyst to join our growing team in our London office. Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources. The successful candidate will enjoy and have experience supporting systems and users both in person and through remote technologies. Strong organizational and communication skills are required.

What You Will Do

• Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner

• Support users with technical issues primarily over the phone using remote support technologies

• In the event that a user’s problem is unable to be resolved remotely, you'll dispatch team members for on-site assistance

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

• Record, track, and document the help desk request problem-solving process, including all suc