Sales & Customer Support Executive

Sales & Customer Support Executive

Role: Full-time, Sales & Customer Support Executive
Location: Thetford - Office based role - Monday to Friday 07:30 - 16:30

Are you someone who genuinely enjoys helping customers, solving problems and making things happen?

We’re looking for a Sales & Customer Support Executive to join our growing team and become a key part of the customer journey. This is a hands-on role where you’ll be the person customers can rely on, responding to enquiries, preparing quotations, processing orders and making sure problems are resolved quickly and professionally.

Working closely with our Account Managers, Business Development Managers and wider teams, you’ll take ownership of the day-to-day customer requirements and help keep everything moving smoothly.

What you’ll be doing

• Acting as a trusted day-to-day contact for an allocated portfolio of customers.
• Responding to customer enquiries by phone and email with speed, professionalism and a helpful attitude.
• Preparing accurate quotations and processing orders from enquiry through to fulfilment.
• Building strong product knowledge so you can recommend suitable solutions and alternatives.
• Taking ownership of customer problems and working with internal teams to find solutions.
• Following up on quotations and enquiries to make sure opportunities don’t get mis