Change Management Lead

Best consideration date for applications: Friday, September 4, 2026

PURPOSE OF POSITION

Thr Change Management Lead is responsible for leading organizational change management activities for the University System of Maryland (USM) Advancement Consortium's Technology Modernization Program, including the implementation and adoption of a shared Salesforce CRM platform across eleven USM institutions. The position develops and executes strategies that promote stakeholder engagement, communication, training, user readiness, and technology adoption, ensuring successful transition from the legacy CRM environment to Salesforce. Working closely with campus stakeholders, project teams, and executive sponsors, the Change Management Lead helps drive sustainable adoption, address resistance to change, and support long-term success of the Consortium's advancement technology transformation.

RESPONSIBILITIES

Change Management, Adoption, and Organizational Readiness:

• Leads the program’s change management strategy within the Salesforce Center of Excellence, ensuring alignment with the CRM Project Director’s implementation roadmap, program objectives, and governance framework.
• Drives adoption of the shared Salesforce CRM platform across all participating institutions by developing and executing stakeholder engagement, communication, and user readiness strategies that promote awareness, acceptance, and susta