CRM Project Director

Best consideration date for applications: Friday, August 28

PURPOSE OF POSITION:

Reporting to the Executive Director of Advancement Services, the CRM Project Director provides leadership and oversight for the University System of Maryland (USM) Advancement Consortium's Technology Modernization Program, including the implementation of a shared Salesforce CRM platform serving eleven USM institutions. The position is responsible for day-to-day program execution, including project planning, stakeholder engagement, vendor management, solution and data governance, change management, and cross-institutional coordination. Working closely with campus advancement leaders, technical and functional teams, and implementation partners, the Project Director ensures successful delivery of a unified advancement technology platform that supports fundraising and advancement operations while balancing Consortium-wide objectives with institutional needs.

RESPONSIBILITIES:

Project Leadership and Implementation Management:

• Directs the day-to-day execution of the Advancement Consortium’s Salesforce CRM implementation across eleven participating institutions, ensuring project activities are delivered in alignment with approved scope, timelines, budget, and quality expectations.
• Develops, maintains, and manages the integrated project plan, implementation roadmap, and project communications strategy in accordance